Customer Service Manager

Company: Orion Talent
Location: Broomfield
Posted on: October 27, 2024

Job Description:

Position Details:

Title: Customer Service Manager

Location: Broomfield, CO

Shift: Day shift, typically M - F

Compensation: Competitive base salary ($72,000-102,000) depending on experience and qualifications plus annualized company bonus.

Benefits: Medical, dental, vision, and 401 (k) plan with match, insurance, tuition reimbursement, and professional development.
Travel: None

Position Description:

The company, has an opening for a Customer Service Manager at its Broomfield, CO location. The Customer Service Manager is responsible for managing all customer-related activities related to sales generation, technical estimating, quote management, and customer communication. This position is responsible for fostering customer relationships, following up on quotations, and generating sales leads to ensure the company meets its revenue growth objectives. This position also manages a team of customer service analysts and reports into the Engineering and Customer Service Manager.

Key Attributes

Customer service oriented
Multi-task, identify priorities and meet deadlines
Professional verbal and written communication skills, in person, and on the telephone with all levels of customers, suppilers and internal support teams
Effective problem identification, analysis, and resolution skills
Excellent organizational skills
Delegate and direct workflow
Demonstrated ability to perform as part of a team, with the ability to lead or work independently as required
Ability to manage time and priorities for maximum efficiency with available resources
Display entrepreneurial spirit and quickly adjust to changing market conditions
Possess high energy level and ability to manage a multitude of tasks concurrently
Essential Functions:

Customer Service

Oversee all customer-related activity
Manage customer service team
Generate order progress reports as requested by customer
Coordinate customer visits based on order requirements
Serve as factory liaison to customers for specific orders
Ensure timely response to all customers' needs and requests
Other duties as required
Quoting

Perform technical estimating duties; collaborate with engineering team as needed
Ensure competency and accuracy of technical estimates
Review estimates created by customer service team
Generate quotes based on customer inquiries, technical estimates, and engineering specs, verifying all information needed for accurate delivery
Follow up on all open quote opportunities to maximize bookings
Ensure that all customer quality and commercial terms and conditions are properly recorded in order entry information and that the factory meets those requirements
Perform necessary customer presentations during customer visits to facility
Inside Sales

Maintain comprehensive knowledge of the company's capabilities, services, and products
Assess customer needs, oversee engineering specifications, and convert customer opportunities into profitable sales
Maintain existing sales and services, while implementing sales strategy and tactics to ensure market growth
Identify and implement new methods of lead generation
Qualifications

Bachelors degree in business or related field
7 years of experience in customer service; 12 years preferred
5 years of experience leading a team; prior management experience preferred
Familiarity with quote generation in ERP system required
5 years of experience working in a manufacturing setting preferred
Industrial machinery sales experience preferred
Technical estimating experience preferred
Skilled in MS 365/Office Suite

Keywords: Orion Talent, Greeley , Customer Service Manager, Hospitality & Tourism , Broomfield, Colorado