Video & Voice Engineer II
Company: SPECTRUM
Location: Littleton
Posted on: October 8, 2024
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Job Description:
Spectrum's Product and Technology team creates, develops, and
operates the nation's fastest mobile service, most reliable
Internet service, most viewed live TV app, and the most advanced
WiFi, serving millions of users and devices. We are transforming
the next era of connectivity and entertainment experiences. Our
goal in the Software Development Information Technology
organization is to help Spectrum succeed by securely and rapidly
delivering the best and most efficient technology in support of our
business. We do this through a mix of delivery teams, operations
functions, and corporate shared services like Architecture,
End-to-End Test and Security.
BE PART OF THE CONNECTION
Under minimal supervision, the Video & Voice Engineer II primary
role is hosting high level executive meetings including Webinars
for All Hands Meetings. Develops diagrams/documentation after
implementation of conferencing services. Works with the Voice Video
III team and associated vendors during conference room
commencements. Maintains the design and process standards for
conference room features and technology. Acts as an escalation to
the team for daily health checks on all video and voice systems and
conference room testing.
WHAT OUR VIDEO & VOICE ENGINEERS II ENJOY MOST
Actively and consistently support all efforts to simplify and
enhance the customer experience
Design, plan and execute high level communication and guidance for
Charter involving enhancements, changes and feature sets in
relation to the collaboration platforms.
Design and deliver project solutions to customers and vendors for
deployment at Charter locations.
Plan and develop long term collaboration strategies for the
company.
Design and distribute How to Guide and end user support
documents.
Provide companywide training on Voice and Video products and advise
on Best practices Identify and publish new features, standards and
product announcements for Charter in relation to voice video
platforms on the company intranet.
Build out, Host and troubleshoot Senior Executive all hands
meetings, Town halls to include Spectrum enterprise.
Lead the monitoring of phone, video and web conference usage and
statistics and report and advise on this data to research recurring
patterns and to establish key performance indicators.
Lead intake, diagnosis and troubleshooting efforts on voice, video
and web conferencing technology through the Company ticketing
system.
Provide expertise in the usage of tools such as: Cisco WebEx Teams,
Cisco video conference, TMS, Avaya Meeting exchange to research,
troubleshoot, diagnose and resolve telephony and video conference
network issues, IP connectivity issues, NIU (Network Interface
Unit) issues.
Work with Video Voice III team on design, installation, programming
and maintenance for highly complex enterprise voice platforms
ensuring the secure, stable, optimal operation of company's TDM and
IP voice infrastructure.
Manage the intake process of telephony and video conference project
plans for various sites (micro, moderate, multitiered, etc) and
provide knowledge in the design planning, system specifications for
implementation and execution of approved plan.
Assist in the planning for disaster recovery and restoration
scenarios and participate in the restoration and issue resolution
efforts during major outages.
Coach Voice and Video Specialist and guide team members on complex
issues.
Lead documentation and support of voice platform
implementations.
Work on one or more projects as a project team member, occasionally
as a project team lead.
Provide 2nd level onCall support and escalation point of contact
for Operations team and manage tier III escalations for customer
issue and infrastructure resolution.
Perform other duties as requested by supervisor.
Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Extensive knowledge of telecommunication protocols and telephony
network architecture.
Extensive knowledge in audio visual conferencing solutions,
including WebEx services.
Extensive knowledge of IP networking and routing protocols
Extensive knowledge of audio video infrastructure
Extensive knowledge of Cisco WebEx tools and Control Hub
Working knowledge of Cisco Cube transport technology
Ability to use personal computer and software applications
Specific areas of accountability include:Executive support
Executive level customer white glove support
Infrastructure management
Monitoring System documentation
Capacity planning
Traffic engineering
Incident response
Performance analysis
Maintaining and streamline collaboration tools for Charter
Ability to identify technology uses and advises leadership on new
tools, softwares and options related to Voice and Video
Products
Required Education
Bachelor's degree in related field or equivalent work
experience
Required Related Work Experience and Number of Years
Executive level customer service - 5+ years
Audio Video and Telecommunication experience - 3+ years
Voice operations experience in provisioning, administering,
supporting TDM and VoIP telephony platforms - 3+ years
Expertise in Voice and Video collaboration products and solution
design - 3+ years
INO302 2024-39836 2024
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
A qualified applicant's criminal history, if any, will be
considered in a manner consistent with applicable laws, including
local ordinances.
This job posting will remain open until 2024-10-11 06:00 PM (UTC)
and will be extended if necessary.
The base pay for this position generally is between $75,200.00 and
$120,000.00. The actual compensation offered will carefully
consider a wide range of factors, including your skills,
qualifications, experience, and location. We comply with local wage
minimums and also, certain positions are eligible for additional
forms of other incentive-based compensation such as bonuses.
Keywords: SPECTRUM, Greeley , Video & Voice Engineer II, Engineering , Littleton, Colorado
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